TY  - RPRT
U1  - Arbeitspapier
A1  - Möslein, Kathrin M.
A1  - Huff, Anne Sigismund
A1  - Reichwald, Ralf
T1  - Service Individualization
Y1  - 2009
N1  - Leipzig: CLIC - Center for Leading Innovation and Cooperation, 2008 (CLIC Executive Briefing ; 11) Also contained in: Services Made in Germany: a Travel Guide. Leipzig: CLIC, 2008, 57-77 (ISBN 978-3-00-025683-7)
ER  -