TY  - RPRT
U1  - Arbeitspapier
A1  - Reichwald, Ralf
A1  - Möslein, Kathrin M.
A1  - Huff, Anne Sigismund
T1  - Service Standardization
Y1  - 2009
N1  - Leipzig: CLIC - Center for Leading Innovation and Cooperation, 2008 (CLIC Executive Briefing ; 12) Also contained in: Services Made in Germany: a Travel Guide. Leipzig: CLIC, 2008, 79-94 (ISBN 978-3-00-025683-7)
ER  -