@techreport{ReichwaldM{\"o}sleinK{\"o}lling2008,
  type      = {Working Paper},
  author    = {Reichwald, Ralf and M{\"o}slein, Kathrin M. and K{\"o}lling, Marcus},
  title     = {Service-Innovation in Bildung und Forschung},
  year      = {2008},
  language  = {de}
}