@phdthesis{Behme2019,
  author    = {Katharina Behme},
  title     = {Cross-channel retail services as a remedy for retailer switching?},
  journal    = {Dissertation},
  address   = {Leipzig},
  url       = {https://nbn-resolving.org/urn:nbn:de:bsz:14-qucosa2-385837},
  pages     = {VII, 118},
  year      = {2019},
  language  = {en}
}