TY  - THES
U1  - Dissertation / Habilitation
A1  - Lehmann, Claudia
T1  - Exploring service productivity
BT  - studies in the German airport industry
N2  - Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Y2  - 2015
U6  - https://doi.org/10.1007/978-3-658-23036-4
DO  - https://doi.org/10.1007/978-3-658-23036-4
SP  - XXI, 343
S1  - XXI, 343
CY  - Leipzig
ER  -