TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Brunner, Timo Jan
A1  - Rudolph, Katja
A1  - Lehmann, Claudia
T1  - Service organizations and new work: a focus on psychological empowerment
T2  - Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management
N2  - The purpose is to provide a framework guiding service organizations while adopting new work practices and to specify effects of psychological empowerment. This research is based on a mixed-method approach to establish new theory and to determine correlations. It is claimed that the managerial framework ensures solid foundation for the quantitative analysis arguing that new work practices have positive effects on service organizations. This study contributes to new work and service literature by equipping service organizations with a framework and stating the positive effects on employees using psychological empowerment as a mediator where employees are the central resource to success.
Y1  - 2022
SN  - 978-84-1396-019-7
SB  - 978-84-1396-019-7
U6  - https://doi.org/10.4995/QUIS17.2022.15169
DO  - https://doi.org/10.4995/QUIS17.2022.15169
N1  - Best Paper Award QUIS17-Konferenz
Die Auszeichnung wurde bei der Ende Januar 2022 in Valencia stattfindenden QUIS17-Konferenz für das bei der Konferenz eingereichte Paper „Service organizations and new work: focus on psychological empowerment“ verliehen.
SP  - 99
EP  - 107
ER  -