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Driving innovation in service organizations: a study of the German airport industry

  • With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals. you have access to the publisher's platform at your library.

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Document Type:Doctoral Thesis
Author:Jessica Scheler
Center:Center for Leading Innovation and Cooperation (CLIC)
Year of Completion:2012
Wiesbaden: Springer Gabler, 2012 ISBN 978-3-8349-3406-2 Diss. HHL Leipzig Graduate School of Management, 2011