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Narayana Hrudayalaya: from heart care to human care

  • Narayana Hrudayalaya (NH), a leading cardiac hospital network with many firsts to its credit, has revolutionized heart care in India. It has a market share close to 15 per cent in the cardiac sector, has successfully completed 70,000 surgeries and has given insurance to over four million farmers through its microinsurance scheme. Its motto, “caring with compassion,” is its guiding philosophy and the telemedicine network set up at NH has been able to provide treatment for over 50,000 cardiac patients free of charge. The case highlights the evolution of NH and the vision of its founder, and outlines his ambitions and struggles in seeking to increase the number of cardiac surgeries performed each day. How can he retain the top surgeons and fulfill his mission to offer affordable heart care while the compensation of doctors is rapidly increasing?

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Document Type:Report
Author:Radha R. Sharma
Chairs and Professorships:Chair of Corporate Responsibility and Governance
Year of Completion:2014
Ivey Publishing Case No. 9B14C032. London, Ontario, Canada: Ivey Business School, 2014