Exploring service productivity : studies in the German airport industry
- Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
| Document Type: | Doctoral Thesis |
|---|---|
| Language: | English |
| Author: | Claudia Lehmann |
| Contributor(s): | Kathrin M. Möslein, Ralf Reichwald |
| Center: | Center for Leading Innovation and Cooperation (CLIC) |
| DOI: | https://doi.org/10.1007/978-3-658-23036-4 |
| Title Additional (English): | Dissertation |
| Place of publication: | Leipzig |
| Year of Completion: | 2015 |
| Page Number: | XXI, 343 |