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Digital value creation in sociotechnical systems : Identification of challenges and recommendations for human work in manufacturing SMEs

  • Digital value creation poses a challenge for many organizations. In line with our research, value is created by combining hybrid service bundles into product service systems. Companies combine resources and human performance to create and distribute goods and services. In doing so, they create sociotechnical systems of value creation. The human factor within sociotechnical systems is a significant contributor to value creation. This study compares the contribution of organizational and human factors in developing digital product service systems. A computer-assisted telephone interview (CATI) with 200 German companies was conducted to understand how organizational structure, business model innovation (BMI) processes and employer qualification influence BMI. Results show that human factors have the strongest impact on developing digital networked business models. Hereby, the form of equipping the workforce plays a crucial role. As a result, organizations should focus on qualification of work to equip themselves and their employees for digital value creation.

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Document Type:Article
Author:Thomas Trabert, Sebastian BeinerORCiD, Claudia Lehmann, Steffen Kinkel
Chairs and Professorships:Chair of Digital Innovation in Service Industries
Parent Title (English):Procedia Computer Science
Year of Completion:2022
First Page:471
Last Page:481
Tag:Digital transformation; Value creation; human factor; sociotechnical systems
Content Focus:Academic Audience
Peer Reviewed:Yes
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International