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Service organizations and new work: a focus on psychological empowerment

  • The purpose is to provide a framework guiding service organizations while adopting new work practices and to specify effects of psychological empowerment. This research is based on a mixed-method approach to establish new theory and to determine correlations. It is claimed that the managerial framework ensures solid foundation for the quantitative analysis arguing that new work practices have positive effects on service organizations. This study contributes to new work and service literature by equipping service organizations with a framework and stating the positive effects on employees using psychological empowerment as a mediator where employees are the central resource to success.

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Document Type:Conference Proceeding
Author:Timo J. J. Brunner, Katja Rudolph, Claudia Lehmann
Chairs and Professorships:Chair of Digital Innovation in Service Industries
Center:Center for Leading Innovation and Cooperation (CLIC)
Parent Title (English):Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management
Year of Completion:2022
First Page:99
Last Page:107
Best Paper Award QUIS17-Konferenz
Die Auszeichnung wurde bei der Ende Januar 2022 in Valencia stattfindenden QUIS17-Konferenz für das bei der Konferenz eingereichte Paper „Service organizations and new work: focus on psychological empowerment“ verliehen.
Content Focus:Academic Audience
Peer Reviewed:Yes
Research award:Research award
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International