Sascha Kraus, Andreas Kallmuenzer, Dominik K. Kanbach, Peter Krysta, Maurice Steinhoff

• These are constantly changing times for the tourism industry. The COVID-19 pandemic and accompanying negative economic effects significantly impacted customer behavior and accelerated the need for companies to innovate. Business model innovation (BMI) is ideal for overcome these challenges by innovating the very core of the firm. However, siloed BMI thinking is insufficient: firms need a more holistic approach. We expand the current understanding of business model innovation by proposing a framework that integrates relevant dimensions (change impulses and business model configurations), context factors (service newness and degree of change or destination characteristics), and the outcomes of BMI initiatives into a comprehensive model for the tourism industry context. With our work, we want to guide future research and expand the currently unbalanced, heterogeneous picture of BMI in service industries.
• 旅游业现在处于不断变化的时代。COVID-19大流行病和伴随的负 面经济影响对客户行为产生了重大影响，并加速了公司创新的需 要。商业模式创新（BMI）的概念被证明是一种合适的方法，可 以通过创新公司的核心来克服这些挑战性的情况。然而，研究表 明，孤立的BMI思维是不够的，企业需要采取更全面的方法。因 此，我们通过提出一个框架来扩展当前的理解，该框架整合了相 关的维度，如变革冲动和商业模式配置，以及背景因素，如服务 的新颖性和变革程度或目的地特征，以及BMI举措的结果，为旅 游业背景下的一个综合模型。通过我们的工作，我们旨在指导未 来的研究，并扩大目前不平衡的、异质的服务行业的BMI情况