Volltext-Downloads (blau) und Frontdoor-Views (grau)

Financial inclusion as a source of organizational learning for banks : exploratory evidence from India

  • This study investigates the role of organizational learning in financial inclusion in India using qualitative research methods. Financial inclusion refers to the appropriate and affordable access to financial products and services and is targeting the part of the population that is unbanked or underbanked. In India, the government has formulated financial sector goals and policies in the last years to alleviate the situation of that part of the population. The study specifically investigates the private banking sector in India as a key protagonist in implementing those policies. The study finds that private banks operate in an overall context that is beneficial towards organizational learning. It identifies the tension between exploration and exploitation as the core of the organizational learning process in financial inclusion. Areas in which organizational learning occurs are related to products and customers, technology, information processing, monitoring and internal/ external training. In those areas, knowledge creation, transfer and retention drive the development of, e.g., new products, internal processes, and guidelines.

Export metadata

Additional Services

Search Google Scholar


Document Type:Doctoral Thesis
Author:Gregor Geisler
Referee:Arnis VilksORCiD, Tobias DauthORCiD
Chairs and Professorships:Chair of International Management
Chair of Microeconomics
Full text/ URN:urn:nbn:de:bsz:14-qucosa2-827563
Place of publication:Leipzig
Page Number:174, XXVII
Year of first Publication:2022
Date of final exam:2022/01/18
Tag:Bank; Finanzielle Inklusion; Indien; Organisationelles Lernen
Banking; Finanzial inclusion; Grounded theory; India; Organizational learning
Dissertation, HHL Leipzig Graduate School of Management, 2022
Licence (German):License LogoCreative Commons - CC BY - Namensnennung 4.0 International