Center for Leading Innovation and Cooperation (CLIC)
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Wo stehen Leipziger Unternehmen bei der Gestaltung einer innovationsförderlichen Unternehmenskultur? Ist Leipzig hinsichtlich der Innovationsfähigkeit wettbewerbsfähig? Was hat sich mit Corona und weiteren Großereignissen wie dem Ukraine-Krieg verändert? Das sind die zentralen Fragen, die mit der vom Amt für Wirtschaftsförderung der Stadt Leipzig geförderten und gemeinsam mit der Handelshochschule Leipzig (HHL) durchgeführten Studie zur Leipziger Innovationskultur beantwortet werden. Ziel war es, den Status-Quo der Innovationskultur in verschiedenen Branchen der Stadt Leipzig zu untersuchen und darauf aufbauend die wichtigsten Handlungsfelder für die Weiterentwicklung hin zu einer innovationsförderlichen Unternehmenskultur zu identifizieren.
Herausgeber: Digital Impact Labs Leipzig GmbH, ein Unternehmen der LF Gruppe und HHL Leipzig Graduate School of Management. Gesamtleitung: Dr. Michael Wächter, Dr. Justine Walter, Prof. Dr. Claudia Lehmann, Silvia Schönstedt,Timo Brunner. Weitere Mitarbeit: Melina Friedrich. Artdirektion: Monique Beauvais. Leipziger Foren Services GmbH,
kontakt@digitalimpactdlabs.de
Introduction: In this qualitative study, we examine digital leadership (DL) capabilities and their positive influence on the management of technology-driven change by leveraging service innovations. The context of digital transformation (DT) has triggered a new leadership paradigm, among others referred to as digital leadership (DL). However, despite its practical relevance, leadership research has yet paid little attention to conceptualise DL as an approach to digitally transform organisations.
Methods: Drawing on mid- and top-level mangers’ experiences with service innovation projects, and based on Grounded Theory, we develop a taxonomy of DL-related capabilities and a conceptual framework which exemplifies their influences on dynamic service innovation capabilities (DSICs). DSICs build on the dynamic capabilities view (DCV) and represent the “organisational muscle” to repeatedly deliver service innovations indicating an effective management of technology-driven change.
Results and Discussion: Taxonomy results show that aggregated dimensions in terms of a digital leader’s personal, social, and organisational capital serve as underpinnings (DL-related capabilities) to drive strategic change in DT contexts. The conceptual framework further reveals that especially the personal and organisational capital of a digital leader owns several strong and moderate influences on DSICs which demonstrates DL’s “long arm” on the management of technology-driven change. Our findings contribute to leadership research by advancing the conceptualisation of DL and by adding a novel micro-foundational perspective towards the DCV discourse. As organisations struggle to realise the full benefits of DT initiatives, our results also provide a valuable contribution for practitioners by supporting them to strategically prepare for the human-related challenges of DT.
Digital Transformation (DT) has become a challenge and opportunity for firms competing in dynamic and volatile markets. Especially small and medium sized enterprises (SMEs) face difficulties within the digitalization process based on their limited resources and capabilities. It is essential to understand which factors influence this process to enable the success of DT in SMEs. However, there is fragmented research on DT in SMEs. To close this gap this paper aims to identify and categorize the influencing factors of DT in SMEs by building on the Attention Based View (ABV). Therefore, a systematic literature review was conducted with a total of 75 papers published from January 2012 to January 2022. 354 factors were identified. With the help of Gioia-Method a taxonomy was created. The main finding of the research is a taxonomy, which consist of three main categories and 17 sub-categories, which organize the factors identified from the sample. The taxonomy answers the calls in research for a comprehensive and tangible picture on the influencing factors of DT in SME independent from disciplines or industries. For practitioners the taxonomy allows to understand and approach what specific factors influence their digital transformation journey and where to put attention.
The boundaryless enterprise
(2023)
This book introduces readers to modern organizational concepts and their consequences for working people in the digital economy. Decentralization, networking, the merging of the physical and virtual worlds, and the ever-increasing interaction of human and artificial intelligence are (re) shaping organization and leadership. Digital technologies are changing the coordination of internal and external organizational processes and require new competencies. The aim of the book is to illustrate these interrelationships in a theoretically sound and practical manner.
The book is intended for students of business management and practicing business managers alike.
Zukunftsland Sachsen
(2022)
The purpose is to provide a framework guiding service organizations while adopting new work practices and to specify effects of psychological empowerment. This research is based on a mixed-method approach to establish new theory and to determine correlations. It is claimed that the managerial framework ensures solid foundation for the quantitative analysis arguing that new work practices have positive effects on service organizations. This study contributes to new work and service literature by equipping service organizations with a framework and stating the positive effects on employees using psychological empowerment as a mediator where employees are the central resource to success.
Viele kleine und mittelständische Unternehmen (KMU) befinden sich in einem Transformationsprozess, der die von ihnen angebotenen Dienstleistungen und Produkte genauso verändert wie ihre Geschäftsprozesse und Organisationsstrukturen. Die Wertschöpfung einzelner Unternehmen verändert sich zur Wert Co-Creation innerhalb eines Produktionsnetzwerkes. Hierbei spielt die Generierung sowie der Austausch von Daten über den gesamten Produktlebenszyklus eine Schlüsselrolle. Diese ermöglichen die Zusammenarbeit, um mittels Datenanalysen geeignete Dienstleistungen für Endkunden anzubieten. Zur Realisierung einer umfassenden digitalen Wertschöpfungskette ist ein Umdenken von Unternehmen und deren Mitarbeitenden in vernetzten Dienstleistungssystemen notwendig. Dies ist in vielen Fällen nicht so einfach umsetzbar, da Dienstleistungssysteme und deren Entwicklung durch eine hohe Komplexität gekennzeichnet sind. Der nachstehende Artikel zeigt auf, welchen Herausforderungen und Chancen KMU im Transformationsprozess gegenüberstehen und wie insbesondere der Einbezug der Aspekte digitaler Souveränität dazu beitragen kann, verschiedenste Stakeholder und Ressourcen kollaborativ auf ein gemeinsames Wertversprechen zu bündeln und nutzerzentrierte Dienstleistungssysteme zu entwickeln. Souveränität wird in diesem Kontext als die Eigenschaft verstanden, sich selbstständig über relevante Technologien sowie neue technische Möglichkeiten zu informieren, um darauf aufbauend zwischen mehreren Optionen das passende und nutzenstiftenden Angebot auszuwählen, sodass die Fragen „Was bedeutet Digitalisierung für mein Unternehmen und wie setze ich den strategischen Kurs?“ beantwortet werden können.
New work practices in service organizations are perceived as a key factor to overcome external and internal challenges as well as to maintain a competitive position in the market. As academic literature solely addresses individual or fragmented measures of new work practices, literature lacks a holistic assessment for organizations revising their knowledge and updating their competencies in the field of new work. By applying a qualitative research approach the paper addresses how service organizations can acquire further competencies in the field of new work practices. Respectively, the paper identifies a conceptual framework of five dimensions: recruitment, leadership, organizational, requirements and needs as well as location decision. Therefore, the contribution of the paper is twofold. First, the paper contributes to the understanding of how new work practices are constituted and how they can foster the acquisition of knowledge in this field. Second, it introduces a conceptual framework service organizations can use as an assessment basis to revise and update
their understanding of work by implementing the five dimensions.
Caroline Große widmet sich dem Thema der Patientenorientierung im Bereich des Qualitätsmanagements und der Qualitätssicherung im deutschen Gesundheitswesen. Sie zeigt auf, warum es notwendig ist, Patientinnen und Patienten in Maßnahmen zur Verbesserung der Versorgungsqualität einzubeziehen und wie dies geschehen kann. Die Arbeit bietet einen Überblick über Qualitätsmanagementsysteme und legt aktuelle Entwicklungen im Gesundheitswesen dar, die für einen stärkeren Einbezug der Betroffenensicht in Qualitätsverbesserungsmaßnahmen sprechen. Darüber hinaus beleuchtet die Autorin die gesetzlichen Regelungen zu Qualitätssicherung und Qualitätsmanagement im deutschen Gesundheitswesen und stellt fest, dass der wichtige theoretische Grundsatz der Patientenorientierung bislang nicht in allen Sektoren berücksichtigt wird.
Abschließend untersucht die Autorin in einer sektorenübergreifenden qualitativen Studie, wie Patientinnen und Patienten den Verlauf ihrer Patient Journey erleben und welche Verbesserungspotenziale sich daraus ableiten lassen.
Modularity in making
(2020)
An increasingly popular form of open innovation in the digital age is ‘making,’ where users innovate across multiple disciplines and make products that meet their needs, using mechanical, electronic, and digital components. These users have at their disposal, a wide solution space for innovation through various modular toolkits enabled by digital-age technologies. This study explores and outlines how these users simplify this wide solution space to innovate and make tangible products. Following a modularity theory perspective, it draws on case studies of users and their innovations: (1) Users with initial prototype product designs based on the Internet of things (IoT) from a maker event and (2) users with established product designs from the online community platform Thingiverse. The studies found that users reused the design in the form of existing off-the-shelf products and utilized digital fabrication and low-cost electronics hardware as a ‘glue’ to create physical and informational interfaces wherever needed, enabling bottom-up modularity. They iteratively refined their innovations, gradually replacing re-used designs with own integrated designs, reducing modularity, and reducing wastage. The study contributes to open innovation and modularity with implications on the design of products and toolkits enabled by the digital age.
The emergence of FinTechs, InsurTechs and the ever-increasing regulatory pressure have accelerated insurance companies' need to innovate their business models and to find novel sources of value creation and cost-saving. This study provides a deep insight into various internal and external barriers influencing business model innovation in the German insurance industry. Results of interviews conducted with 23 experts working in established insurance firms operating in Germany showed that internal barriers constitute more of a hindrance than external barriers. This dynamic holds especially true for regulations, as the fear of breaching external regulation fosters the development of even stronger internal rules that fundamentally impede business model innovation.
Games accompany humanity all over the world. They can be powerful means to generate and impart knowledge and motivation in a playful way. Stereotypically, games are often associated with children. Still, throughout the last few years, the merits of games were also transferred into a corporate context, recognized there under the term gamification. By using game elements in a non-playful environment, this approach could help to stimulate innovation and to foster entrepreneurial as well as collaborative cultures among employees, managers, and customers. However, while gamification offers many positive aspects, the actual implementation and application within an organization remain subject to several obstacles. Hence for this study, twentyeight expert interviews from seven different industries were conducted to identify and describe those hurdles. Subsequently, an approach was developed, enabling organizations to reduce or even to avoid them.
Der Kunde als Mitentwickler
(2018)
Im Rahmen der marktorientierten Unternehmensführung übernimmt der Kunde zunehmend eine aktive Rolle des Mitentwicklers von Produkten und Dienstleistungen. Hier bestehen bereits Konzepte der interaktiven Wertschöpfung, wie etwa Open Innovation und Mass Customization. Mit JOSEPHS® wird eine Plattform für Kundeninteraktionen vorgestellt. Es handelt sich um ein offenes Innovationslabor in Nürnberg, das sich als Intermediär zwischen Unternehmen und Kunden versteht. Hier werden durch verschiedene Akteure bereits in frühen Phasen des Entwicklungsprozesses Kunden und Nichtkunden einbezogen. Am Unternehmen Mifitto wird das Konzept erläutert und die Vorteile werden dargestellt.
Designing Smart Cities
(2021)
This paper presents the design and content of a business model course for executive education. The course is inspired by the Scandinavian participatory design approach, which invites cross-disciplinary and interactive engagement. It demonstrates how a situated learning experience enables a contextual process of inquiry among participants.
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
An efficient and sustainable use of resources is a core task for every company to ensure competitiveness and long-term success. Compared to large companies and corporations, SMEs have fewer capacities and knowledge of how to implement resource efficiency. Therefore, we explored the drivers and barriers for SMEs in order to both overcome existing challenges and address sustainability opportunities. The empirical field is the textile industry in Germany, which is considered particularly interesting due to high competitive pressure, long value chains, and its niche specialization. For this purpose, we conducted 14 interviews with company representatives of textile SME mass customizers in Germany. The results show that there is a wide range of possibilities for a more sustainable use of resources, which help textile companies gain a great economic advantage. Findings include three drivers and barriers each, for SMEs to implement sustainability-focused activities. Managerial implications present both recommendations for the textile industry as well as related SMEs in other domains. Keywords sustainable development, sustainability, mass customization, B2B, textile industry
Already for nearly three decades, Mass Customization (MC) has been described as a viable business model for companies in diverse sectors. Nonetheless, the introduction and the successful operation of an MC approach is a challenging endeavor for companies of all sizes. In this article, special attention is given to small and medium-sized enterprises (SMEs), which increasingly collaborate in networks to successfully develop complex, mass-customized products. While collaboration allows for pooling several areas of expertise, the cross-organizational development poses challenges in manifold regards. To study these challenges, we set up a network business process model developed with four SMEs from the German high-tech textile industry. Based on the current literature on capabilities for MC, we evaluate the challenges of MC in SME networks detected in our network business process model to underpin the need for further research. In our study, we detail the conceptual analysis of such network-based scenarios along our process model for three focal areas: (1) co-creation, (2) solution space development, and (3) information system design. We construe the need for further research and derive implications for both academia and practice. Keywords: complexity, co-creation, information system design, new product development, SME, solution space
Der vorliegende Beitrag geht der Frage nach, inwieweit Geschäftsmodellentwicklung eine Strategie zur Überwindung von Marktversagen in der Assekuranz darstellt. Insbesondere soll gezeigt werden, dass eine Abkehr von der klassischen Beziehung zwischen Versichertem und Versicherer auf Basis eines bilateralen Vertrags neue Märkte eröffnet und mit neuartigen P2P-Geschäftsmodellen bislang nicht-versicherbare Risiken abgesichert werden können. Als empirisches Feld wurde die Absicherung von Wildschäden gewählt, da es sich aktuell um einen Bereich handelt, in dem Marktversagen vorliegt. Auf Basis von 16 episodischen Interviews mit Vertretern der Gemeinschaft der Jäger werden Bedürfnisstrukturen und relevante Kontextfaktoren aufgedeckt und im Hinblick auf Risikoabsicherung und Schadenmanagement zwischen den Communitymitgliedern analysiert. Dieser Beitrag stellt somit eine Gegenposition zum traditionellen Versicherungsgeschäft dar, bei der die Absicherung auf einem großen und diversifizierten Risikokollektiv beruht.
Am Beispiel der Absicherung des Wildschadens untersucht Thomas Zwack, inwieweit eine Abkehr von der klassischen Beziehung zwischen Versichertem und Versicherer auf Basis eines bilateralen Vertrags zwischen Privatpersonen neue Märkte eröffnen kann und mit neuartigen P2P-Geschäftsmodellen bislang nicht-versicherbare Risiken abgesichert werden können. Die Community of Practice ist dabei zentrales Element des Geschäftsmodells und ermöglicht die Schadenprävention und Absicherung. Durch Variationen in Struktur, Beziehung und Leistungserbringung lassen sich 18 neue Geschäftsmodellausprägungen zur Absicherung von Risiken ableiten.